Refund policy
VibraX Return & Refund Policy
At VibraX, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we are here to help.
Returns
-
You may request a return within 14 days of receiving your order.
-
To be eligible, items must be unused, in original packaging, and in the same condition as when you received them.
-
Certain products, such as personal care items, gels, or hygiene products, cannot be returned for safety reasons.
Refunds
-
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to your original payment method within 5–7 business days.
-
Shipping costs are non-refundable, except in cases where the product is defective or damaged during delivery.
Exchanges
-
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
Damaged or Defective Items
-
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the item and your order number.
-
We will provide a full replacement or refund at no extra cost.
How to Initiate a Return
-
Contact our support team at destinyyusuf640@gmail.com with your order number and reason for return.
-
Follow the instructions provided by our team for returning your item.
Thank you for shopping with VibraX! We value your satisfaction and are committed to providing high-quality products and excellent service.